Refund policy

At Tawakkal Tex, we want you to be completely satisfied with your purchase.

If you do not like the product or receive an incorrect product, you are eligible for a full refund of the amount paid.

Eligibility for Refund

• Refund requests must be raised within 7 days of receiving the order.

• The product must be returned in its original condition, with its original packaging and tags, wherever applicable.

• In case you receive the wrong product, please contact us with your order details and clear photos of the product received.

• Products that have been damaged, used, washed, altered, or returned without the original packaging may not be eligible for a refund.

Refund Process

Once we receive the returned product and verify it, we will process your refund.

The full product amount paid by you will be refunded to the original payment method, subject to verification and applicable payment processing timelines.

How to Request a Refund

To request a refund, please contact our customer support team within 7 days of receiving your order and provide:

• Order number

• Reason for the refund

• Photos/videos of the product, if applicable

Our team will guide you through the return and refund process.

Tawakkal Tex reserves the right to reject refund requests that do not meet the above eligibility conditions.